what's the vibes? · support

Support

Something not working, or need a hand? We're a small NYC team and we read every message.

Report content or a user

Tap the ⋯ menu on any vibe and choose report, then pick a reason (spam, inappropriate or harmful, misinformation). Reports go straight to our moderation queue; we review flagged content within 24 hours and a vibe is hidden automatically once it crosses our report threshold. If you're in a vibe you didn't agree to, pick "this is me, i didn't agree to this photo": that one report hides it while we look. You can also block any user from the same menu: it ends any follow between you, they can't comment on your posts or get notified when you post, and you won't see their posts or comments. Your public posts stay public. Manage your block list at Settings → blocked users.

In a photo you did not agree to? Email support@whatsthevibes.app with the link and we take it down while we look. You do not need an account.

Manage, export or delete your account

You can permanently delete your account anytime at Settings → Account → delete account. This immediately removes your profile, vibes, and saved data and can't be undone. Prefer we handle it? Email support@whatsthevibes.app from your registered address.

Want a copy of your data? Email the same address from your registered email with the subject "export my data". Within 30 days you get a JSON file of what your account holds (see privacy, "your rights").

Common questions

• The app says I'm outside the coverage area. What's The Vibes? covers NYC, Houston, LA, DC and Miami, and we're expanding to other cities soon. Join the waitlist for your city from the welcome screen.
• I'm not getting notifications. Check Settings → Notifications on your iPhone, then re-open the app so it can re-register your device.
• My post isn't showing up. A photo or words post goes live as soon as its caption passes our wordlist, usually within seconds. A video goes live once it is processed, which can take a few minutes on club wifi. An automated check looks at every post right after it goes live; if it finds something explicit or violent, the post is hidden until a person looks at it. If it was removed, the app tells you on the post; email us if you think that was wrong.
• Someone posted my photo, my set or my flyer. If you own the rights to it, email support@whatsthevibes.app with the subject "copyright" and the link. Terms, section 4 lists what the notice needs; a complete notice takes the post down while we look. You do not need an account.
• I need to be 18 or older. What's The Vibes? is an 18+ nightlife app (21+ before October 2026). If you're under 18 you won't be able to create an account. Many rooms are 21+ at the door; the app shows each room's door age so you know before you go.

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Last updated: 2026-10-26 (the cities we cover; on 2026-10-21: what a block does; how posts go live and get checked; on 2026-10-07: age floor 18+; on 2026-10-06: how posts go live, copyright). © 2026 REZTHEGIANT LLC.